FAQs

How to order?

Please use our online shop, Facebook or Instagram or to place your orders. We do not have a menu as our treats vary from day to day and there are too many to mention. Minimum order of 6 when ordering cupcakes. Payment is requested at time of ordering. Our shop will be restocked every Sunday for delivery/collection/postage the following Saturday. Cake orders should be placed at least 7 days before delivery date. At peak times of year – Christmas, Mother’s Day, Father’s Day, Easter and Halloween please orders at least 28 days before. We do not take telephone orders.  

 

Special dietary needs

Our bakes can be adapted to suit different dietary requirements e.g gluten, soya and diary free. We bake in a kitchen where dairy, eggs, cereals, nuts, peanuts and soya are used. Please state your requirements at time of ordering. Minimum order 6 slices/cupcakes.

 

Markets

We are regular stall holders at Stonehaven Farmers market on the first Saturday of the month, Dyce Market on the 2nd and 4th Sundays of the month and Belmont Street market, Aberdeen on the last Saturday of the month. 

 

Delivery

We offer free delivery to your home, workplace or venue within Aberdeen city and for a small charge to Newmachar and Portlethen. We cannot make return delivery attempts and would therefore ask you to give us delivery instructions at time of ordering. If no instructions are given and you are not at home, packages will be left at your door, we cannot accept responsibility for left packages.  

Collection is available, times may vary. If collecting your order, please travel with the package in the footwell or in the boot on a flat surface.

 

Postal boxes will be dispatched on a Saturday to postcodes in the UK. We cannot be held responsible for courier delays in service or items damaged in transit. 

 

Returns

Returns are not accepted.

 

Damage

You will be asked to check you order for damage on collection/delivery. If the customer is not present, we will take photographs of the order to confirm it’s appearance. We do not accept any responsibility for damage caused after receipt of your order. 

 

 

How to store your order

Cakes/bakes containing buttercream/cream should be stored in the fridge in an airtight container.  Sponge based cakes and cupcakes should be consumed within 3 days. Cheesecakes and fresh cream tarts should be kept in the fridge and eaten within 3 days. Meringues and pavlovas should be eaten on day of delivery/collection. Brownies, goo pots and bombs will keep for 7-10 days. Other traybakes should be consumed within 5 days.

 

 

Cancellation Policy

Changes to orders must be received 5 days before order is due and may be subject to an additional charge. In the event of cancellation, deposits will not be refunded. Deposits cannot be transferred to another order in the case of cancellation. In the event that we cannot fulfil your order for reasons out with our control, your payment will be refunded in full.    

Privacy Policy

 

Caramel Cakeaway Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.caramelcakeaway.co.uk.

PERSONAL INFORMATION WE COLLECT
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
Most importantly, we will never sell your data to anyone.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: www.termsfeed.com/blog/privacy-policy-wix/. We also use Google Analytics to help us understand how our customers use the website -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We will never sell your data onto anyone.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@caramelcakeaway.co.uk or by mail using the details provided below:

Caramel Cakeaway, 78 Summerhill Crescent, Aberdeen, AB156ED

 Cookie policy
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1. Information about our use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. They are used to identify the user or device and to collect information.

We use cookies to:
- keep track of the items stored in your shopping basket and take you through the checkout process;
- recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
- obtain information about your preferences, online movements and use of the internet;
- carry out research and statistical analysis to help improve our content and products and to help us better understand our visitor and customer requirements and interests;
- target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
- make your online experience more efficient and enjoyable.

Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.:

1. Strictly necessary cookies. These are cookies that our website needs in order to function and if they are not accepted by you, parts of the site won’t be usable. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

1. Third Party Cookies
Third parties may also set cookies on our website, for example Facebook and Twitter. These third parties are responsible for the cookies they set on our site and we have no control over them. If you want further information please go to the website for the relevant third party.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

All popular browsers (e.g. Chrome, Internet Explorer, Edge and Safari) allow you to amend your cookie settings so that cookies are no longer enabled across all websites that you visit.

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies; https://ico.org.uk/for-the-public/online/cookies/.

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